The PROFILES CUSTOMER SERVICE PROFILE™ is used primarily for selecting,
onboarding and managing customer service employees.
In today’s business world, it can be difficult to select employees with the correct behavioural characteristics for customer service jobs. The PROFILES CUSTOMER SERVICE PROFILE™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail.
The PROFILES CUSTOMER SERVICE PROFILE™ is used primarily for selecting, onboarding, and managing customer service employees.
A Success Story
"We use Profile’s Customer Service Profile™ to select call center reps who fit the culture of the clients that they ultimately serve. This results in more satisfied customers, and helped us improve reps retention by 45%."