a strategic business partner of Profiles International

a strategic business partner of Profiles International

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  • Customer Service - Home

  • Earning Trust and Loyalty

  • Fostering a Service Culture

  • Sales Recruitment & Staffing

  • Grooming Service Employees

  • Improving Customer Service

  • Multifaceted Matching

  • What Customer's Want

  • Customer Service Assessments

    Know your customer-facing employees.

    Why assess customer service employees?

    • Improve customer satisfaction
    • Improve customer loyalty
    • Maximize customer value
    • Get customer referrals

    Learn more about customer service assessments

    Improving Customer Service

    Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new ones.
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    Fostering a Service Culture

    Customer service is not a department; it is an important function of every employee. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers are so important.
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    What Customers Want

    Everyone is a buyer of something, so everyone is a customer. It is doubtful that anyone would say they enjoy a bad customer service experience, yet few people who work with customers go out of their way to provide excellent service.
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    Grooming Service Employees

    Customer service is one of the most crucial departments in any business. Customer-facing employees portray the image of the company in the eyes of the consumer, and one encounter with an employee can make or break a sale. Organizations with poor customer service or inadequate customer-facing employees risk losing potential clients, and often lose business rather than retain it.
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    Earning Trust and Loyalty

    While satisfaction is important, it is not sufficient to guarantee that your customers will continue to buy from you. It costs more to acquire a new customer than to maintain an existing customer. Existing customers play an even greater role in our ever-changing global economy – we must keep them and grow them.
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    Multifaceted Matching

    Companies want people who fit their work culture. Several elements must be considered, including the candidate’s personality, work style, goals, and skill set.
    Read more.

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